Ronald McDonald House Charities of Madison Seeking Donor Engagement Manager

Organization: Ronald McDonald House Charities of Madison (RMHC-Madison)
Position Title: Donor Engagement Manager
Reports To: Director of Development
Classification: Salaried, full-time (40 hours per week)
Work Location: Primarily In Person
Salary Range: $50,000-$60,000

Job Purpose
Since 1993, Ronald McDonald House Charities of Madison (RMHC-Madison) has been dedicated to keeping families close when it matters most—while their child receives medical care at area hospitals. Through our core programs—the Ronald McDonald House and the Ronald McDonald Family Room at SSM Health St. Mary’s Hospital-Madison—we provide thousands of families each year with access to quality healthcare and the support they need to remain actively involved in their child’s care.

RMHC-Madison offers a true home-away-from-home with cozy rooms, nourishing meals, and compassionate assistance for families who may have traveled hours—or even flown across the country—for their child’s treatment. Guided by our core values, every member of our team is committed to delivering compassionate care and unwavering support to the families we serve, our partners, and one another.

The Donor Engagement Manager advances RMHC-Madison’s mission by curating impactful donor experiences and touchpoints. This includes developing and implementing a comprehensive stewardship plan to foster loyalty, deepen mission understanding, inspire further engagement, and increase revenue. Additionally, the Donor Engagement Manager will collaborate cross-functionally with internal teams to enhance donor communications, highlight program impact, and drive organizational growth.

Job Responsibilities

Develop and implement donor cultivation and stewardship strategies for major, mid-level recurring and new donors. This includes giving societies and processes that ensure timely, consistent, and meaningful engagement through personalized outreach and conversations.
Collaborate with the Director of Development and CEO to support the stewardship of their key donor portfolios, assisting with meeting preparation, follow-up, and personalized correspondence when necessary.
Manage individual portfolio of donors with a focus on creating lasting relationships and making strategic asks for general operating support, campaigns or special initiatives, aligning donor interests with organizational priorities.
Develop donor impact reports and custom stewardship deliverables to represent donor impact visually and narratively.
Plan and execute small-scale donor engagement events to deepen relationships and highlight donor impact.
Oversee and support gratitude volunteer(s) to ensure timely and meaningful acknowledgment of lower-level gifts, reinforcing a culture of appreciation and making all donors feel valued and connected to the mission.
Maintain detailed records in donor CRM (Raiser’s Edge), ensuring all interactions, follow-ups and moves management steps are documented to support overall fundraising success.
Partner with the Development Department to plan and shape fundraising campaigns, appeals, and donor communications, contributing to strategic messaging that aligns with organizational priorities and resonates with key audiences.
Collect and curate family stories to support donor engagement efforts.
Collaborate with Director of Administration on the development, review and implementation of donor lists used for communication and mailings.
Lead the growth and retention of GEMs program, RMHC-Madison’s monthly giving program.
Research grant opportunities that align with RMHC-Madison’s mission and assist with drafting, editing, and preparing grant proposals and supporting materials.
Track grant deadlines, deliverables, and funder requirements in collaboration with the CEO and Director of Development.
Represent RMHC-M at community engagement and networking events.
Attend RMHC-M events, including signature events, applicable donor events and House events.

This job description outlines the general nature and level of work expected in this role. It is not a comprehensive list of all responsibilities, duties, or skills that may be required.

Ideal Characteristics

A friendly, positive, and professional demeanor, combined with strong attention to detail.
A proactive willingness to assist in areas beyond the core responsibilities of the role.
Authentic commitment to RMHC’s Core Competencies: Mission-Driven, Collaboration, Integrity, Inclusion, and Adaptability.
Forward-thinking, innovative and energetic professional with proven success in donor stewardship, capable of developing and orchestrating the implementation of a multi-year plan.
Willingness to help in areas that do not fall directly within position’s responsibilities

Knowledge, Experience, Skills, and Abilities Requirements

Bachelor’s Degree in event or non-profit management, public relations or related field and/or 5+ years of experience in successful event management, donor database management, or non-profit development.
Outstanding verbal and written communication skills.
Strong interpersonal skills. Must be able to present oneself professionally at public events.
Ability to work well as part of a small, dynamic team, as well as independently.
Demonstrates strong judgement skills and attention to detail while meeting deadlines.
Proficient in Microsoft Office products, database, and event management software.
Ability to identify and maintain confidential information.
Ability to travel locally or regionally occasionally. Valid driver’s license required.
Knowledge and skills working with a diverse clientele from different cultures, languages, and religious beliefs.

Preferred

Experience with Blackbaud Raiser’s Edge, GiveSmart, and Mailchimp, or compatible software preferred
Previous experience working in a donor-focused or nonprofit organization.

We encourage all interested candidates to apply—even if you don’t meet every listed requirement. While the following qualifications are helpful, we value diverse backgrounds and experiences that strengthen our team and our work.

Physical Demands and Work Environment:

Physical demands are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodation may be made to enable an individual with disabilities to perform the essential job responsibilities.
Position is full-time with primary hours falling during stated business hours. However occasional evenings and weekend hours will be required.
Work is primarily performed in an office environment with minimal exposure to injury.
- This position is primarily on-site, with the majority of responsibilities requiring a regular presence in our administrative offices inside the Ronald McDonald House. However, there is some flexibility for remote work, depending on business needs and in coordination with your supervisor.
Must be able to lift and move up to 30 pounds.
Ongoing daily use of computers and telephone.
Walk, sit, stand, bend, climb, and use hands to, handle, or feel objects, tools, or controls; reach with hands and arms; balance; stoop; talk, hear, read, count, and write.
Specific vision abilities required by the job include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to focus.
Must be able to work with frequent interruption.
Low to moderate noise level.

Benefits

To support our team members and their families beyond the workplace, RMHC-M offers a supportive work environment along with a competitive benefits package that includes medical, dental, and vision coverage, life insurance, a generous retirement contribution, and paid time off to promote work-life balance.

How to Apply

If interested in this opportunity, please submit a cover letter, resume, and three references by Wednesday, September 10 via email to: jobs@theemployergroup.com.